FAQ
Welcome to the Konjo Apparel FAQ page. Here you'll find answers to common questions about our brand, products, ordering process, and more. If you have any additional questions, feel free to contact us at support@konjoapparel.com.
General Information
What is Konjo Apparel?Konjo Apparel is a distinguished brand specializing in protest streetwear and loungewear. We provide a purposeful and efficient way to access fashionable clothing and accessories that amplify your social, cultural, political, and civil activism worldwide. Our mission is to keep you socially informed and culturally stylish.
In response to significant social, cultural, political, or global events, our priority is to ensure prompt delivery through express shipping. This enables you to support marginalized communities and advocate for important causes with style and urgency.
Product Information
What materials are your clothes made from?
Our clothing is made from premium materials including 100% cotton, cotton blends, and other high-quality fabrics. We prioritize comfort, durability, and sustainability in our material selection.
How should I care for my Konjo Apparel clothing?
To keep your Konjo Apparel items looking their best:
- Machine wash cold with like colors
- Use non-chlorine bleach when needed
- Tumble dry low or hang dry
- Iron inside out on low heat if necessary, avoiding any printed areas
Do you have size guides?
Yes, we have detailed size guides for each of our clothing items. You can find the size guide link on each product page to help you choose the right fit. We also recommend sizing up if you want a more baggy vintage look.
Ordering and Payment
How can I place an order?
Placing an order on our website is easy:
- Browse our collections and select the items you want to purchase.
- Choose your size and add the items to your cart.
- Go to your cart and click "Checkout."
- Enter your shipping and payment information.
- Review your order and submit it.
What payment methods do you accept?
We accept various payment methods, including:
- Credit/Debit cards (Visa, MasterCard, American Express)
- PayPal
- Other major payment gateways
Shipping and Delivery
Where do you ship to?
We ship domestically within the USA and internationally to select countries. For a full list of countries we ship to, please check our Shipping Policy page.
How long will it take to receive my order?
Delivery times vary depending on your location:
- Domestic (USA): 3-7 business days
- International: 7-21 business days
Please note that these are estimated delivery times and actual times may vary. Insufficient funds may also delay your order from the estimated shipping times listed and result in it being placed on hold.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. We currently offer free standard shipping on all orders within the USA.
Returns and Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange it within 30 days of receipt. Items must be in their original condition, unworn, and with all tags attached.
How do I initiate a return or exchange?
To start a return, you can contact us at support@konjoapparel.com with your order number, image proof if applicable, and the reason for the return.
Please note that returns will need to be sent to the following address: 4005 Campus Drive, Fort Worth, TX 76119.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Account and Privacy
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to better track your orders, save your shipping information, and receive exclusive offers!
How is my personal information protected?
We take your privacy seriously. Your personal information is protected using secure encryption technology. For more details, please review our Privacy Policy.
Contact and Support
How can I contact customer support?
If you have any questions or need assistance, please contact our customer support team at support@konjoapparel.com. We're here to help!
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. To stay updated, sign up for our newsletter and follow us on social media @konjoapparel.
Additional Questions
Do you collaborate with artists or influencers?
Yes, we love collaborating with artists and influencers. If you're interested in partnering with us, please reach out to support@konjoapparel.com or via TikTok as an affiliate.
Can I find your products in physical stores?
Currently, Konjo Apparel is available exclusively online through our website. Stay tuned for updates on any upcoming pop-up shops or retail partnerships.
Can you do customized print products?
Yes, we can. Please email Support@konjoapparel.com for customized product inquiries. Please note that an immediate confirmation response may not be possible, depending on current print demand. Your order will only be processed once we verify your request with a “[Customization] Confirmation Number #-,” provided via email correspondence, and send you a mockup for review. After we agree on the product details, pricing, and design, your customized product will be delivered within 3-7 business days. Thank you for your time and patience.